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Editors' Note: We've published the results of our latest network testing. Current rankings reflect last year's results, but we plan to update scores along with new customer service rankings for wireless carriers shortly. As part of the planned T-Mobile-Sprint mergerVirgin will be sold off to Dish to create a new wireless carrier.
Virgin Mobile offers a wide range of tariffs, competitively priced mobile contracts and SIM-only plans, plus the option to rollover any unused data at the end of the month. On the face of it, then, it ticks all the right boxes. But is it really worth your money?
The agent working in Virgin Mobile was not professional person. I called back to agent, and they just recognized that they did not delivery the SIM card to me. If they delivery the SIM card to my address, it would be take 7- 10 business days.
The customer service is rude. Had a huge charge which was disputed. Billed for data on the day none of my 4 phones worked.
Virgin Mobile is owned by Sprint and runs on its network. Fortunately, however, Virgin customers benefit from the same level of network performance as direct Sprint customers. That said, Virgin customers are still subject to the same data deprioritization threshold as Sprint users — up to 23GB of high-speed data per cycle before your speeds are throttled. There are no family plans and no budget options.
Virgin scores high for value and performance, if a little low on customer satisfaction. It also frequently offers the latest phones with no upfront charge. Virgin even throws in further sweeteners, including cashback offers, free headphones or bundled games consoles.
As smaller mobile networks go, Virgin Mobile is one of the most popular. It's known for offering cheap SIM-only deals and phone contracts, with bonuses like data rollover and free messaging on WhatsApp. So should you sign up to a plan? Here's what we think are the main pros and cons of Virgin Mobile.